Support » Frequently Asked Questions

How do I change my account profile information (name , phone, email or password etc.)?

You may change your account profile information upon logging into our web site and clicking on the "Account Profile" page. If your are a company administrator you will also be able to create and modify additional logins for the other users within your company from this page.

How can I get help on my order?

Call 1-877-602-3737 if you have any questions about your order. One of our print experts will help you with any question you might have.

What do I do if I am not sure what my what my project specifications are?

Call 1-877-602-3737. One of our print experts will help you select specifications that are best for your project.

How can I get help selecting the best paper type for my project?

Call 1-877-602-3737. One of our print experts will help you select a paper type that is the best for your project.

How do I lookup previous projects, quotes and orders?

Please use the "Project History" page, "Quote History" page or "Order History" page to look up appropriate project, quote or order information.

How do I check the production status of a project?

Click on the appropriate Project Name from the "Project History" page. Once on the "Project View" page you will be able to view the current status of all the services included in that project.

How can I change the specifications of an order that I have placed?

Once an order has been placed only one of our representatives can cancel the order. A new order can then be created with a new project and production specifications. To contact a representative please call 1-877-602-3737.

How do I upload my project files?

To upload files for production from an email order or invoice, please click on the appropriate "Project Name". After following the link and logging into our web site with your email address and password, click on the "Project Files" button located near the top right of the "Project View" page and follow the "Project File Upload Instructions" on the "Project Files" page.

To upload files for production upon logging into our web site with your email address and password, please click on the appropriate "Project Name" from the "Project History" page. Once on the "Project View" page, click on the "Project Files" button located near the top right of the page and follow the "Project File Upload Instructions" on the "Project Files" page.